This privacy policy explains how I collect, use and protect your personal information when you visit my website or contact me about house and pet sitting services.

Your privacy matters and this page sets out your rights and how your information is handled.

If you have any questions, you can email me at [email protected] .

A correspondence address is available on request for data protection purposes.

1. Who I am

My name is Sarah Chilvers and I run Sarah Chilvers House and Pet Sitting. I am the data controller for the information collected through this website and during the booking process.

2. Information I collect

I collect information when you use my website, complete a contact form, request a sit or communicate with me.

This may include:

• Name

• Email address

• Phone number

• WhatsApp number

• City or location

• Booking and service information

• Pet details

• Home address

• Home access instructions

• Alarm codes or security information when needed for a confirmed sit

• Notes about your pets and household that help me provide the service

• Technical data

• Cookie preferences

• Analytics data from tools such as Google Analytics 4 if you choose to accept analytics cookies

• Communication data

• WhatsApp messages

• Emails

• Phone call notes

• Booking confirmations and invoices

3. How your information is used

Your information is used to:

• Respond to enquiries

• Arrange bookings

• Provide house and pet sitting services

• Send booking confirmations, invoices and updates

• Send marketing messages when you have opted in

• Keep records for tax and accounting

• Improve the website and understand how it is used

• Maintain safety and security during sits

4. Lawful bases for processing

Your information is processed under the following lawful bases:

Contract: To arrange and carry out a booking.

Consent: For WhatsApp marketing messages and analytics cookies.

Legitimate interests: To respond to enquiries, maintain business records and improve the website.

Legal obligation: For tax and accounting requirements.

You can withdraw consent at any time by emailing [email protected]

5. How your information is stored

I store information securely using:

• Go High Level for CRM and calendar management

• Gmail for email communication and calendar management

• WhatsApp Business for messaging

• Google Drive for document storage

• Stripe and PayPal for payments

• My website hosting provider processes data on my behalf to keep the site running.

6. Sharing your information

Your information is only shared with trusted third parties that help me run the business, including:

• Go High Level (CRM)

• Google services

• WhatsApp Business

• Stripe and PayPal

• My website hosting provider

• Professional advisers such as accountants

Your information is never sold.

7. International transfers

Some of the services used by the business store or process data outside the UK. These providers use recognised safeguards such as the Data Privacy Framework or standard contractual clauses to protect your information. This applies to services such as Go High Level, Google, WhatsApp, Stripe and PayPal.

8. How long your information is kept

Enquiry information is kept while you remain an active or returning client. If you ask for your information to be deleted, it will be removed unless it must be kept for legal reasons.

Booking records and financial information may be kept for up to seven years for tax and accounting purposes.

9. Cookies

This website may use analytics tools to understand how visitors use the site. These tools only run if you choose to accept analytics cookies.

A cookie banner will allow you to accept or reject analytics cookies. If you reject them, no analytics cookies will be stored.

Essential cookies may still be used to make the website function.

10. Your rights

Under UK GDPR you have the right to:

• Access your personal data

• Correct inaccurate information

• Request deletion

• Restrict or object to processing

• Withdraw consent

• Request a copy of your data

• To exercise any of these rights, email [email protected]

11. Changes to this policy

This policy may be updated from time to time. The latest version will always be available on this page